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徐夏[SEOHA]:MOCHA BROWN
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Introducing the SWITCH's New Skin : Mocha Brown


1. It is made to feel same way the previous Normal/White feels to touch!

2. UV protect material is used.
 - We passed the skin color stability test which involves going through different exposures to sunlight and such.

 Complete your sweet doll collection with SWITCH's Mocha Brown color! :)


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徐夏[SEOHA]:MOCHA BROWN


1. Head size (circumference) : 9 inch

 


2. Eye size :  16mm

 

 

3. Skin type : Mocha Brown skin

 

4. Included :
- Standard set: 徐夏[SEOHA]:MOCHA BROWN (Mocha Brown skin) + HD 65boy body (Mocha Brown skin) + Authentication plate + Authentication certification + Product manual + Default Box + Cotton blanket

5. Order starts
March 29, 2013 (Fri)(14:00 KOR) / Limited to quantity of 50

    Payment periodMarch 29, 2013 (Fri) ~ March 31, 2013 (Sun)


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Warning regarding the Mocha Brown Skin

 
1. The manufacturing period for this item is 60 business days and it may finish earlier or little later depending on
   the circumstances.
 
2. Following conditions may appear due to the characteristics of the tanning skin:
 
A) Spots / Marbling : These markings may show when resin colors are combined and it is not considered as
    damage or faulty.
B) Micro dusts / Micro air pocket : In case of tanning skin, micro dusts are not considered as damage of faulty.
C) Gate / Parting line : Gate removal trace or wide parting lines are not considered as damage and not
    subjected for A/S due to the characteristics of tanning skin.
D) Micro scratches / Scratches : Minor scratches, scratches and markings occurred during shipping are not considered as damage or faulty.
E) Color difference occurred while moving parts: Due to the characteristics of tanning skin, the parts around
    joints may get discolor due to scratches and these are not considered as damage or faulty.
F) The color differences between the head and body or different parts are not considered as damage or faulty.

    We ask for your understandings.
 
* However, when the case A/B/C are apparent on the front face of the doll, it may be exchanged or get A/S.
 

3. In the case of tanning there are some unavoidable flaws when manufacturing.
   The standard criteria and manufacturing process are different from previously made normal and white skins and we
   ask for your understanding.
 

4. When storing the tanning skin items, please be careful of the following conditions:
 
A) Please avoid the high temperature and high humidity.
    When the inside temperature is high in summer please use appropriate air conditioning and store in a cool
    place.
B) We are using the UV protect material but please try not to expose to the direct sunlight.
C) Our company's newly developed tanning skin is engineered to get lightened instead of turning green like
    existing skins.
    However, discoloration may occur in different forms depending on the condition of storing, exposure and other
    factors and we ask for your understandings.
(ex) Exposure to paint thinner, exposure to outside sunlight for long period in locations like California,
      contact with unapproved chemicals.
D) Due to the characteristics of the tanning skin, you can not correct the scratches with sand paper. When
    small dents or scratches are occurred, please maintain it with cleansing and removing the fragments.
   
 

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·  徐夏[SEOHA]:MOCHA BROWN will be released as limited in quantity of 50.

·  In this limited sale period, a person can purchase up to 2 dolls.
   We will not be answering to questions regarding purchase of more than 2 dolls per person
   We ask for your understandings.

·  Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
   Please consider others who wants to order.

·  It is order-made item and can not be canceled or refunded if you change your mind.
   Also if you do not make payment after ordering, you will be penalized.
   Please consider this matter when placing order.
 
·  We do not take layaways. If you only make partial payment, your order will be automatically canceled and the
   payment will be refunded.

· This item is not available for combined shipping due to shipping security.

-In case of require packing together in one box with other goods (ex: Outfit or Wig, etc.),
Please read notification carefully, and fill the application on the website.
-If you already made payment to the other order, we will let you know of additional shipping fee so please read the notice before you make inquiry regarding this matter.
-Please understanding that there are little possibilities of ‘Combined shipping’ is not available because of the volume of goods.
(in this case, please contact us with the QNA board of website.)
 
ex) 小暑[SOSEO]:MOCHA BROWN + 徐夏[SEOHA]:MOCHA BROWN (x)
     徐夏[SEOHA]:MOCHA BROWN + Affogato Cut (M size, Sugar Black, 1) (o)

·  If you order extra parts to the default body set, there may be some minor color differences.
   Please make sure you understand and agree to this before placing order.

·  SWITCH tries its best to come up with equal colored items.
   However, due to the nature of material and depending on the period, there may be minor color differences in
   urethane skin tones.

·  We do not answer to the questions on whether our body itself or color is compatible to other company's products.
   Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period,
   condition and company and also it is hard to tell whether certain parts will be compatible to others.
   We ask for your understanding in advance.

·  Body parts follow the same quality control as the head parts. For service, exchange or refund, please refer to the
   guide shown on the item description.

·  Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
 
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Loose elastic tension
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
 
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the QNA board or 1:1 care center available on our website.

·  Body painting is done with airbrush and there may be spots or flow marks on the body.

·  Body painting is done by hand and therefore there will be slight differences between each product.

·  You may experience peeling of air brushed body coloring.
   We use utmost care when packing, but light scratches or dents may happen while shipping.

·  Hands and Feet coloring service will look darker than it may seem in the picture.
   This is because to get more stable and realistic colors in the photo, we darken the color bit more.

·  If we colored our dolls to look like it is in the photo, it will look very light and barely noticeable in    the pictures.
   There are no additional options or request allowed in the Hands and Feet coloring service,
   however if you would like the color to be lighter, you may request for that.
   Please leave us a message saying you want 'lighter color like the photo' in the message area in the order form.

·  If you have requested body coloring option, it may take additional 14 business days.
 
·  Due to the characteristics of hand work on option makeup, there may be slight differences from each doll to doll.
   Such reasons as asymmetry in makeup or details are not subjected for exchange, after service or refund.

·  We do not have services for recovery of option makeup. Thank you for your understandings.

·  If you have requested makeup option, it may take additional 14 business days.
   Your order may be delayed due to natural disaster or dramatic changes in weather,
   we ask for your understanding beforehand. 
ex)
小暑[SOSEO]:MOCHA BROWN(60 business days) + Body paintin(14 business days)
小暑[SOSEO]:MOCHA BROWN(60 business days) + Makeup(14 business days)
小暑[SOSEO]:MOCHA BROWN(60 business days) + Body paintin(14 business days) + Makeup(14 business days)

 
·  Depending on the system, items may be updated with +/- of 5 seconds differences.
·  When we receive overwheming amount of orders at once, system error may occur.
   If order was made due to this error, we will cancel the order without notice and we ask for your understandings.
   Please restrain from over-refreshing the page.
·  We do not accept requests or questions regarding the promotional makeup in the photo.
·  Item color may vary on different monitors.
·  Changes in option after the submission of order is not available.
   Method of payment or options may not be changed after you submit the order.
   If you would like to change the option or method of payment, you will have to submit a new order.

1. All orders are shipped through EMS. If you have request regarding the customs, please let us know in the 'etc' section. (ex: Please mark my package as gift and value at $80) Unless there is special request from customer, all packages will be marked with true value.
However, if the package is marked with value lower than its true value due to customer's request and has been damaged or lost, there may be differences in value and the period for compensation. Please check our exchange and refund policy before you make the decision.
 
2. Pre-order items are generally shipped within 55 business days from the date order is received. However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters. SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
Items those are not pre-ordered will be shipped within 1-2 business days after the payment has been made.
 
3. Please inquire through the QnA board or 1:1 care regarding combined shipping.
 
4. Please contact us within 7 days of receiving the order regarding the exchange of defected products. We destroy the molds for limited pre-order items after certain period and due to this reason exchange may not be available if it has been too long since your purchase. Therefore if there you find any flaws or defects, please contact us immediately. Shipping for service or exchange for defected products are paid by SWITCH.
1. Due to the nature of pre-ordered items, refund is not available unless the item is defective.
 
2. If you request refund for your defective item, descriptive explanation will be very helpful for giving you quick response and confirmation of defect. If you find any flaws or defects, please send us a photo so we can confirm. Any fees occured through process of refund will be paid by SWITCH.
 
3. In case of refund due to the defective item, our refund policy does not extend to include any psychological damages.
 
4. Refund will be made only after the defective item is received by our company. We ask for your understanding.
 
5. In case of refund for defective item, any accessories or items included in the original package must be returned. If any original item is missing or lost its value, we may not be able to give you full refund.
 
6. If item is damaged by customer's fault, it can not be refunded. (ex: Customer has dropped and the item has broken or damaged) If item was damaged while shipping, refund will be made under the EMS compensation policy. However, if customer has requested to mark the value of item under its true value, under the EMS compensation policy, you will be compensated with how much ever value you requested to mark and there may be differences in the value and period for refund. Please contact us first regarding this matter.
 
7. Refund will be made to the same matter of payment you have ordered with. If you ordered with credit card, your payment will be cancelled. If you paid with PayPal, it will be refunded through PayPal. We can not send money to PayPal account different from the account you used to pay with.
 
 
Order Cancellation message
 
Due to the nature of pre-order itmes, we can not refund you.

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