Warning for limited handmade items
•Due to the characteristics of hand work on limited makeup, there may be slight differences from each doll to doll.
Such reasons as asymmetry in makeup or details are not subjected for exchange, after service or refund.
• There may be slight differences in limited outfits due to the characteristics of handmade work.
Bits of wrinkles or differences in stitches are not subjected for exchange, after service or refund.
• We do not have services for recovery of limited makeup. Thank you for your understandings.
• This item is pre-made and will be shipped within 7 days of order.
SWITCH Handling/ shipping notice
• Combined shipping is not available for this item.
• Wig included in this item will not be sent in standard package which is available with other wigs sold in our store.(Paper + plastic packaging)
• This item will not offer separate dress box and we ask for your understanding on the fact that the wrinkles may appear during shipping.
• A person can purchase up to 1 doll.
We will not be answering to questions regarding purchase of more than 1 doll per person. We ask for your understandings.
• Payment must be completed in 3 days after the order.
Outstanding orders are automatically canceled.
Example) August 25 order -> payment deadline August 27
• Materials used in the outfits and accessories may change depending on the supplier's circumstances.
• There will be no re-make up or touch up service for the makeup or scratches on body painting.
• This item is not available for refund or exchange.
• SWITCH tries its best to come up with equal colored items.
However, due to the nature of material and depending on the period, there may be minor color differences in urethane skin tones.
• We do not answer to the questions on whether our body itself or color is compatible to other company's products.
Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period, condition and company and also it is hard to tell whether certain parts will be compatible to others. We ask for your understanding in advance.
• Body parts follow the same quality control as the head parts. For service, exchange or refund, please refer to the guide shown on the item description.
• Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Loose elastic tension
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
• Our company follow a strict guideline for finishing up the product and also has very high quality standards. If you have any other questions, please inquire through the QNA board or 1:1 care center available on our website.
• Body painting is done with airbrush and there may be spots or flow marks on the body.
• Body painting is done by hand and therefore there will be slight differences between each product.
• You may experience peeling of air brushed body coloring.
We use utmost care when packing, but light scratches or dents may happen while shipping.
• Due to the characteristic of hand-made items, colors may slightly vary on each product. We ask for your understanding.
• High-temperature fiber is thinner than regular fiber and it may get loose or bunch up.
It has been purposefully set that way and you can easily revive the style by loosening it with hand.
• Please do not put in contact with acetone, thinner or hot water.
• Item color may vary on different monitors.