· Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
Please consider others who wants to order.
· It is order-made item and can not be canceled or refunded if you change your mind.
Also if you do not make payment after ordering, you will be penalized.
Please consider this matter when placing order.
· We do not take layaways. If you only make partial payment, your order will be automatically canceled and the
payment will be refunded.
· This item is not available for combined shipping due to shipping security.
-In case of require packing together in one box with other goods (ex: Outfit or Wig, etc.),
Please read notification carefully, and fill the application on the website.
-If you already made payment to the other order, we will let you know of additional shipping fee so please read the notice before you make inquiry regarding this matter.
-Please understanding that there are little possibilities of ‘Combined shipping’ is not available because of the volume of goods.
(in this case, please contact us with the QNA board of website.)
ex) [HAHWA] + [HAHWA]:MOCHA BROWN (x)
[HAHWA] + Affogato Cut (M size, Sugar Black, 1) (o)
· If you order extra parts to the default body set, there may be some minor color differences.
Please make sure you understand and agree to this before placing order.
· SWITCH tries its best to come up with equal colored items.
However, due to the nature of material and depending on the period, there may be minor color differences in
urethane skin tones.
· We do not answer to the questions on whether our body itself or color is compatible to other company's products.
Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period,
condition and company and also it is hard to tell whether certain parts will be compatible to others.
We ask for your understanding in advance.
· Body parts follow the same quality control as the head parts. For service, exchange or refund, please refer to the
guide shown on the item description.
· Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Loose elastic tension
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the QNA board or 1:1 care center available on our website.
· Body painting is done with airbrush and there may be spots or flow marks on the body.
· Body painting is done by hand and therefore there will be slight differences between each product.
· You may experience peeling of air brushed body coloring.
We use utmost care when packing, but light scratches or dents may happen while shipping.
· Hands and Feet coloring service will look darker than it may seem in the picture.
This is because to get more stable and realistic colors in the photo, we darken the color bit more.
· If we colored our dolls to look like it is in the photo, it will look very light and barely noticeable in the pictures.
There are no additional options or request allowed in the Hands and Feet coloring service,
however if you would like the color to be lighter, you may request for that.
Please leave us a message saying you want 'lighter color like the photo' in the message area in the order form.
· If you have requested body coloring option, it may take additional 14 business days.
ex) [HAHWA](65 business days) + Body painting(14 business days)
· Depending on the system, items may be updated with +/- of 5 seconds differences.
· When we receive overwheming amount of orders at once, system error may occur.
If order was made due to this error, we will cancel the order without notice and we ask for your understandings.
Please restrain from over-refreshing the page.
· We do not accept requests or questions regarding the promotional makeup in the photo.
· Item color may vary on different monitors.
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
· It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.
· For items those ship right away, changes in the shipping address will not be available so please understand this before you order.