Warning regarding the Mocha Brown Skin
1. The manufacturing period for this item is 65 business days and it may finish earlier or little later depending on the circumstances.
2. Following conditions may appear due to the characteristics of the tanning skin:
A) Spots / Marbling : These markings may show when resin colors are combined and it is not considered as damage or faulty.
B) Micro dusts / Micro air pocket : In case of tanning skin, micro dusts are not considered as damage of faulty.
C) Gate / Parting line : Gate removal trace or wide parting lines are not considered as damage and not subjected for A/S
due to the characteristics of tanning skin.
D) Micro scratches / Scratches : Minor scratches, scratches and markings occurred during shipping are not considered as damage
E) Color difference occurred while moving parts: Due to the characteristics of tanning skin, the parts around joints may get discolor
due to scratches and these are not considered as damage or faulty.
F) The color differences between the head and body or different parts are not considered as damage or faulty.
We ask for your understandings.
* However, when the case A/B/C are apparent on the front face of the doll, it may be exchanged or get A/S.
3. In the case of tanning there are some unavoidable flaws when manufacturing.
The standard criteria and manufacturing process are different from previously made normal and white skins and we ask for your
4. When storing the tanning skin items, please be careful of the following conditions:
A) Please avoid the high temperature and high humidity.
When the inside temperature is high in summer please use appropriate air conditioning and store in a cool place.
B) We are using the UV protect material but please try not to expose to the direct sunlight.
C) Our company's newly developed tanning skin is engineered to get lightened instead of turning green like existing skins.
However, discoloration may occur in different forms depending on the condition of storing, exposure and other factors and
we ask for your understandings.
(ex) Exposure to paint thinner, exposure to outside sunlight for long period in locations like California, contact with unapproved
D) Due to the characteristics of the tanning skin, you can not correct the scratches with sand paper.
When small dents or scratches are occurred, please maintain it with cleansing and removing the fragments.
When purchasing this limited [SEOWO:MOCHA BROWNhead, you may purchase
the exclusive [SEOWO:MOCHA BROWN] Option Body item along with it.
When you want to purchase additional body options, please follow the form and ask for combined shipping through the board after purchasing the [SEOWO:MOCHA BROWN] head and [SEOWO:MOCHA BROWN] Option Body.
ex) [SEOWO:MOCHA BROWN] (2) + [SEOWO:MOCHA BROWN] Option Body (1) ( O )
[SEOWO:MOCHA BROWN] (1) + [SEOWO:MOCHA BROWN] Option Body (2) ( X )
If you purchase both [SEOWO:MOCHA BROWN]head and body together, your order will follow the Body manufacturing period.
It is order-made item and can not be canceled or refunded if you change your mind.
Also if you do not make payment after ordering, you will be penalized.
Please consider this matter when placing order.
Pre-order items are generally shipped within 65 business days from the date order is received.
However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters.
SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
We do not take layaways. If you only make partial payment, your order will be automatically canceled and the payment will be refunded.
This item is not available for combined shipping due to shipping security.So, in case of applying 2 bodies on current "Monthly System", please do the paying process one by one.
In case of require packing together in one box with other goods (ex: Outfit or Wig, etc.),
Please read notification carefully (link), and fill the application on the website.
If you already made payment to the other order, we will let you know of additional shipping fee so please read the notice before you make inquiry regarding this matter.
Please understanding that there are little possibilities of ‘Combined shipping’ is not available because of the volume of goods.
(in this case, please contact us with the QNA board of website.)
ex) Humming Dolly 65boy (1) + Humming Dolly 57girl(1) (x)
Humming Dolly 65boy (1) + Affogato Cut (M size, Sugar Black, 1) (o)
If you order extra parts to the default body set, there may be some minor color differences.
Please make sure you understand and agree to this before placing order.
SWITCH tries its best to come up with equal colored items.
However, due to the nature of material and depending on the period, there may be minor color differences in urethane skin tones.
We do not answer to the questions on whether our body itself or color is compatible to other company's products.
Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period, condition and company and also it is hard to tell whether certain parts will be compatible to others. We ask for your understanding in advance.
Body parts follow the same quality control as the head parts. For service, exchange or refund, please refer to the guide shown on the item description.
Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Loose elastic tension
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the QNA board or 1:1 care center available on our website.
Body painting is done with airbrush and there may be spots or flow marks on the body.
Body painting is done by hand and therefore there will be slight differences between each product.
Hands and Feet coloring service will look darker than it may seem in the picture.
This is because to get more stable and realistic colors in the photo, we darken the color bit more.
If we colored our dolls to look like it is in the photo, it will look very light and barely noticeable in the pictures.
There are no additional options or request allowed in the Hands and Feet coloring service, however if you would like the color to be lighter, you may request for that.
Please leave us a message saying you want 'lighter color like the photo' in the message area in the order form.
If you have requested body coloring option, it may take additional 14 business days.
Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
Depending on the system, items may be updated with +/- of 5 seconds differences.
Item color may vary on different monitors.