2016. 11 MONTHLY ---> The estimated delivery date January 31, 2017 2016. 12 MONTHLY ---> The estimated delivery date March 02, 2017 2017. 01 MONTHLY ---> The estimated delivery date April 04, 2017 2017. 02 MONTHLY ---> The estimated delivery date May 01, 2017
2017. 03 MONTHLY ---> The estimated delivery date May 30, 2017
2017. 04 MONTHLY ---> The estimated delivery date July 04, 2017
† Pre-order items are generally shipped within 60 business days from the date order is received.
However, it may be delayed 5-10 business days depending on our manufacturing facility
condition or other matters.
SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
From 1st to 5th day in each month, you may order the SWITCH Humming Dolly Body Parts.
- How to order: 1st (10:00 KOR) to 5th (10:00 KOR) on each month, limited period order
- Payment due: 1st (10:00 KOR) to 5th (10:00 KOR) on each month, same as ordering period.
- Order option: Normal skin / Rosy White skin
- Preparation period: From 6th of the month, it is expected to take 60 business days.
※ This item is optional body parts. Head shown in the picture is not included.
※ When you order optional parts, there may be minimal color differences between the part and main body. This is not subjected for cancel, refund or exchange.
• In this limited sale period, a person can purchase up to 4 heads.
We will not be answering to questions regarding purchase of more than 4 heads per person.
We ask for your understandings.
• Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
Please consider others who wants to order.
• It is order-made item and can not be canceled or refunded if you change your mind.
Also if you do not make payment after ordering, you will be penalized. Please consider this matter when placing order.
• Depending on the system, items may be updated with +/- of 5 seconds differences.
• When we receive overwheming amount of orders at once, system error may occur.
If order was made due to this error, we will cancel the order without notice and we ask for your understandings. Please restrain from over-refreshing the page.
• We do not accept requests or questions regarding the promotional makeup in the photo.
• Item color may vary on different monitors.
• Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
• It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.
• For items those ship right away, changes in the shipping address will not be available so please understand this before you order.
• Due to urethane's characteristics, there may be slight yellowing appear over time. To minimize the occurrence of yellowing, we sealed our packages. Please do not expose it to sun light or temperature for long time since there may be dramatic changes in the appearance. Please carefully store product.
Please carefully store the certification of authenticity included in the package in a safe place. The certification of authenticity is required in case of exchange or return.
• Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
(Return postage for defective product will be paid by us.)
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Minor color differences between head parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the 1:1 care center available on our website.
1. All orders are shipped through EMS. If you have request regarding the customs, please let us know in the 'etc' section. (ex: Please mark my package as gift and value at $80) Unless there is special request from customer, all packages will be marked with true value.
However, if the package is marked with value lower than its true value due to customer's request and has been damaged or lost, there may be differences in value and the period for compensation. Please check our exchange and refund policy before you make the decision.
2. Pre-order items are generally shipped within 55 business days from the date order is received. However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters. SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
Items those are not pre-ordered will be shipped within 1-2 business days after the payment has been made.
3. Please inquire through the QnA board or 1:1 care regarding combined shipping.
4. Please contact us within 7 days of receiving the order regarding the exchange of defected products. We destroy the molds for limited pre-order items after certain period and due to this reason exchange may not be available if it has been too long since your purchase. Therefore if there you find any flaws or defects, please contact us immediately. Shipping for service or exchange for defected products are paid by SWITCH.
1. Due to the nature of pre-ordered items, refund is not available unless the item is defective.
2. If you request refund for your defective item, descriptive explanation will be very helpful for giving you quick response and confirmation of defect. If you find any flaws or defects, please send us a photo so we can confirm. Any fees occured through process of refund will be paid by SWITCH.
3. In case of refund due to the defective item, our refund policy does not extend to include any psychological damages.
4. Refund will be made only after the defective item is received by our company. We ask for your understanding.
5. In case of refund for defective item, any accessories or items included in the original package must be returned. If any original item is missing or lost its value, we may not be able to give you full refund.
6. If item is damaged by customer's fault, it can not be refunded. (ex: Customer has dropped and the item has broken or damaged) If item was damaged while shipping, refund will be made under the EMS compensation policy. However, if customer has requested to mark the value of item under its true value, under the EMS compensation policy, you will be compensated with how much ever value you requested to mark and there may be differences in the value and period for refund. Please contact us first regarding this matter.
7. Refund will be made to the same matter of payment you have ordered with. If you ordered with credit card, your payment will be cancelled. If you paid with PayPal, it will be refunded through PayPal. We can not send money to PayPal account different from the account you used to pay with.
Order Cancellation message
Due to the nature of pre-order itmes, we can not refund you.