· Due to urethane's characteristics, there may be slight yellowing appear over time. To minimize the occurrence of yellowing, we sealed our packages. Please do not expose it to sun light or temperature for long time since there may be dramatic changes in the appearance. Please carefully store product.
Please carefully store the certification of authenticity included in the package in a safe place. The certification of authenticity is required in case of exchange or return.
· Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Loose elastic tension
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- Detached head plates or magnets caused while transporting.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the 1:1 care center available on our website.
· Body painting is done with airbrush and there may be spots or flow marks on the body.
· Body painting is done by hand and therefore there will be slight differences between each product.
· You may experience peeling of air brushed body coloring.
We use utmost care when packing, but light scratches or dents may happen while shipping.
· Hands and Feet coloring service will look darker than it may seem in the picture.
This is because to get more stable and realistic colors in the photo, we darken the color bit more.
· If we colored our dolls to look like it is in the photo, it will look very light and barely noticeable in the pictures.
There are no additional options or request allowed in the Hands and Feet coloring service,
however if you would like the color to be lighter, you may request for that.
Please leave us a message saying you want 'lighter color like the photo' in the message area in the order form.
· If you have requested body coloring option, it may take additional 14 business days. ex) Humming Dolly 65boy(60 business days) + Body painting(14 business days)
· Due to the characteristics of hand work on option makeup, there may be slight differences from each doll to doll.
Such reasons as asymmetry in makeup or details are not subjected for exchange, after service or refund.
· Depending on the system, items may be updated with +/- of 5 seconds differences.
· When we receive overwheming amount of orders at once, system error may occur.
If order was made due to this error, we will cancel the order without notice and we ask for your understandings.
Please restrain from over-refreshing the page.
· We do not accept requests or questions regarding the promotional makeup in the photo.
· Item color may vary on different monitors.
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
· It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.
· For items those ship right away, changes in the shipping address will not be available so please understand this before you order.