Payment period December 14, 2018 (10:00 KOR) ~ December 20, 2018 (10:00 KOR)
The estimated delivery date March 8, 2019
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ATTENTION
· A person can purchase up to 4 parts.
· Pre-order items are generally shipped within 50 business days from the date order is received.
However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters.
· Ear parts follow the same quality control as the head parts.
For service, exchange or refund, please refer to the guide shown on the item description.
· We do not answer to the questions on whether our parts itself or color is compatible to other company's products.
Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period,
condition and company and also it is hard to tell whether certain parts will be compatible to others.
We ask for your understanding in advance.
· Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymmetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- The mark of sandpaper to remove gate showing up at the location of a duplicate gates.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the 1:1 care center available on our website.
· Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
Please consider others who wants to order.
· We do not accept requests or questions regarding the promotional makeup in the photo.
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
· It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.
Warning regarding the Mocha Brown Skin
1. The manufacturing period for this item is 50 business days and it may finish earlier or little later depending on the circumstances.
2. Following conditions may appear due to the characteristics of the tanning skin:
A) Spots / Marbling : These markings may show when resin colors are combined and it is not considered as
damage or faulty.
B) Micro dusts / Micro air pocket : In case of tanning skin, micro dusts are not considered as damage of faulty.
C) Gate / Parting line : Gate removal trace or wide parting lines are not considered as damage and not
subjected for A/S due to the characteristics of tanning skin.
D) Micro scratches / Scratches : Minor scratches, scratches and markings occurred during shipping are not
considered as damage or faulty.
E) Color difference occurred while moving parts: Due to the characteristics of tanning skin, the parts around joints may get discolor due to scratches and these are not considered as damage or faulty.
F) The color differences between the head and body or different parts are not considered as damage or faulty.
We ask for your understandings.
* However, when the case A/B/C are apparent on the front face of the doll, it may be exchanged or get A/S.
3. In the case of tanning there are some unavoidable flaws when manufacturing.
The standard criteria and manufacturing process are different from previously made normal and white skins and we ask for your understanding.
4. When storing the tanning skin items, please be careful of the following conditions:
A) Please avoid the high temperature and high humidity.
When the inside temperature is high in summer please use appropriate air conditioning and store in a cool place.
B) We are using the UV protect material but please try not to expose to the direct sunlight.
C) Our company's newly developed tanning skin is engineered to get lightened instead of turning green like
existing skins.
However, discoloration may occur in different forms depending on the condition of storing, exposure and
other factors and we ask for your understandings.
(ex) Exposure to paint thinner, exposure to outside sunlight for long period in locations like California, contact with unapproved chemicals.
D) Due to the characteristics of the tanning skin, you can not correct the scratches with sand paper. When small dents or scratches are occurred, please maintain it with cleansing and removing the fragments.
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PAYMENT ATTENTION
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
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