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ATTENTION
· Pre-order items are generally shipped within 60 business days from the date order is received.
However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters.
· Ear parts follow the same quality control as the head parts.
For service, exchange or refund, please refer to the guide shown on the item description.
· We do not answer to the questions on whether our parts itself or color is compatible to other company's products.
Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period,
condition and company and also it is hard to tell whether certain parts will be compatible to others.
We ask for your understanding in advance.
· Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.
Warning for painting
· Painting is done by hand and therefore there will be slight differences between each product.
· We use utmost care when packing, but light scratches or dents may happen while shipping.
· If you have requested coloring option, it may take additional 20 business days.
These products are not eligible for exchange or control service:
- Flaws caused as characteristic of ball jointed dolls (step difference or asymmetrical structure)
- Minor air pockets and scratches, spots and urethane stains.
- Parting line and gate hole stains caused when finishing up.
- Minor color differences between body parts.
- Color differences between optional parts and main parts from different orders.
- Impressions of sanding caused while removing the gates.
- Additional impressions of esthetics caused while removing the residues.
- Showing of fine dusts or bubbles.
- The mark of sandpaper to remove gate showing up at the location of a duplicate gates.
Our company follow a strict guideline for finishing up the product and also has very high quality standards.
If you have any other questions, please inquire through the 1:1 care center available on our website.
· Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
Please consider others who wants to order.
· We do not accept requests or questions regarding the promotional makeup in the photo.
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.
· It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.
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PAYMENT ATTENTION
· Changes in option after the submission of order is not available.
Method of payment or options may not be changed after you submit the order.
If you would like to change the option or method of payment, you will have to submit a new order.