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For the winners of e-mail raffle
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 Make-up Option
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Greetings from SWITCH.
We are hereby announce the winners of e-mail raffle which took place after the Forget-me-not event.
We have taken following steps to select the winners.

 Step 1.   We checked all the e-mails and confirmed that one is registered with our website and made sure there was no flaw.
 Step 2.  We took out all the applicants who did not follow the form.
 Step 3.  We took out all the applicants who did not apply on time.

(However, due to the earthquake which occured in Tohoku district in Japan on the day of event, March 11, internet connection was unstable and we have decided to accept all the applications from customers in Japan regardless of time it was submitted. We ask for other customers' understandings.)
 Step 4.  Randomly selected winners.
              (We wrote all the applicants' IDs on pieces of paper and each staff randomly picked one.)

We are going to e-mail winners (to be sent out on March 21, 2011 at 6-7 PM by Korean time) so please check your mail box then.
If you do not receive e-mail from us, we are sorry to tell you that you are not one of the winners.
We can not give you any answers to questions regarding this matter.
★ Caution for Winners ★

 1. Payment period
Purchase period : March 24, 2011 (Korean time) ~ March 31, 2011 (Korean time)
Payment period : Same as above. If full payment is not made within noted period, your order will be canceled.

 2. Payment method
Step 1 : If you are one of the winners, please make your order at our website (link).
However, if you order head different from the one you applied for in e-mail for, your order will be automatically canceled and your ID will be penalized.

Step 2 : Please make full payment within the payment period.
* If payment is made from someone who is not the winner, ID will be notified and will be blocked from our site.

 3. Combined shipping
If you would like to combine whipping with other items, please read the notice (link) carefully and follow the form to request.
If you already made payment to the other order, we will let you know of additional shipping fee so please read the notice before you make inquiry regarding this matter.

 4. Shipping
If you have ordered after the event through the raffle, as we have mentioned before, the production period will be about 7-8 weeks. Also, it will be shipped after all the orders of the event have shipped out so we ask for your understandings.
We thank you all for applying for the event.
best regards,
  • Since it is a limited release sale, if you do not make payment after ordering, you will be penalized.
    Please consider others who wants to order.
  • It is order-made item and can not be canceled or refunded if you change your mind.
     Also if you do not make payment after ordering, you will be penalized. Please consider this matter when placing order.

  • We do not accept requests or questions regarding the promotional makeup in the photo.
    If you want additional makeup service, please choose from the makeup service options (Gentle brown / Pure violet). Promotional makeup will not be available in future either.

  • Item color may vary on different monitors.

  • Method of payment or options may not be changed after you submit the order.
    If you would like to change the option or method of payment, you will have to submit a new order.

1. All orders are shipped through EMS. If you have request regarding the customs, please let us know in the 'etc' section. (ex: Please mark my package as gift and value at $80) Unless there is special request from customer, all packages will be marked with true value.
However, if the package is marked with value lower than its true value due to customer's request and has been damaged or lost, there may be differences in value and the period for compensation. Please check our exchange and refund policy before you make the decision.
2. Pre-order items are generally shipped within 55 business days from the date order is received. However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters. SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
Items those are not pre-ordered will be shipped within 1-2 business days after the payment has been made.
3. Please inquire through the QnA board or 1:1 care regarding combined shipping.
4. Please contact us within 7 days of receiving the order regarding the exchange of defected products. We destroy the molds for limited pre-order items after certain period and due to this reason exchange may not be available if it has been too long since your purchase. Therefore if there you find any flaws or defects, please contact us immediately. Shipping for service or exchange for defected products are paid by SWITCH.
1. Due to the nature of pre-ordered items, refund is not available unless the item is defective.
2. If you request refund for your defective item, descriptive explanation will be very helpful for giving you quick response and confirmation of defect. If you find any flaws or defects, please send us a photo so we can confirm. Any fees occured through process of refund will be paid by SWITCH.
3. In case of refund due to the defective item, our refund policy does not extend to include any psychological damages.
4. Refund will be made only after the defective item is received by our company. We ask for your understanding.
5. In case of refund for defective item, any accessories or items included in the original package must be returned. If any original item is missing or lost its value, we may not be able to give you full refund.
6. If item is damaged by customer's fault, it can not be refunded. (ex: Customer has dropped and the item has broken or damaged) If item was damaged while shipping, refund will be made under the EMS compensation policy. However, if customer has requested to mark the value of item under its true value, under the EMS compensation policy, you will be compensated with how much ever value you requested to mark and there may be differences in the value and period for refund. Please contact us first regarding this matter.
7. Refund will be made to the same matter of payment you have ordered with. If you ordered with credit card, your payment will be cancelled. If you paid with PayPal, it will be refunded through PayPal. We can not send money to PayPal account different from the account you used to pay with.
Order Cancellation message
Due to the nature of pre-order itmes, we can not refund you.

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