SHIHO

SHIHO

Basic Information
Product Name	SHIHO
Price	USD 150.00

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Product Option
Skin Color
Makeup

(Minimum Order : 1 or more / Maximum Order 0 or less)

Select quantity.

To add product, select an option in the above select option box.

Product List
Name	Quantity	Price
SHIHO		150( )
Total(Quantity) : 0 (0 item)

*Please refer to 'Peach Sophora' makeup because the color of the eyelashes is different for each skin.
Powder Beige, Rosy White: Dark Brown + Brown Eyelashes Attached / Milktea Rose: Dark Brown + Dark Brown Eyelashes Attached.

{ Monthly HD : SHIHO }

Head Size 21.8cm (about 9 inch)

Eye size 18mm

Compatible body type HD60 boy body / HD64 girl body / HD64 Labyrinth body / HD65 boy body / HD65 boy Attractive body / HD65 boy Poika body

Included Head + Authentication plate + Authentication certification + Head pouch + Head case
Make up option : Artist Collaboration Makeup + Head cap

*Mocha Brown skin Order/Payment Period 2023.04.20. 11:00 - 2023.05.18. 11:00 (KST)
The estimated delivery date
No makeup : 2023.08.11 (60 business days)
Makeup : 2023.09.11 (80 business days)

Skin Powder Beige / Rosy White / Milktea Rose
Payment Period Payment must be completed in 3 days after the order.
The production/delivery period
No makeup / No painted product : Shipped within 4 weeks from the date of order
Makeup / Painted Product : Shipped within 10 weeks from the date of order

*Shipment may on transit before given estimated delivery date.
If you are unable to receive shipment due to long-term absence or moving, please leave inquiries via 1:1 Care Center.
*The product will be manufactured/stocked continuously, so it may be shipped immediately depending on the stock availability.
However, please note that the delivery date may be delayed if you place an order with a pre-order product with a different delivery schedule.

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Notice regarding Optional Makeup

· There will be no re-make up service for the makeup.

· Due to the characteristics of hand work on special makeup, there may be slight differences from each doll to doll. Such reasons as asymmetry in makeup or details are not subjected for exchange, after service or refund.

· You may experience peeling of the makeup.

We use utmost care when packing, but light scratches or dents may happen while shipping.

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Warning regarding the Milktea Rose Skin

1. Following conditions may appear due to the characteristics of the special skin:

A) Spots / Marbling : These markings may show when resin colors are combined and it is not considered as damage or faulty.

B) Micro dusts / Micro air pocket : In case of special skin, micro dusts are not considered as damage of faulty.

C) Gate / Parting line : Gate removal trace or wide parting lines are not considered as damage and not

subjected for A/S due to the characteristics of special skin.

D) Micro scratches / Scratches : Minor scratches, scratches and markings occurred during shipping are not considered as damage or faulty.

E) Color difference occurred while moving parts: Due to the characteristics of special skin, the parts around joints may get discolor due to scratches and these are not considered as damage or faulty.

F) The color differences between the head and body or different parts are not considered as damage or faulty.

We ask for your understandings.

* However, when the case A/B/C are apparent on the front face of the doll, it may be exchanged or get A/S.

2. In the case of tanning there are some unavoidable flaws when manufacturing.

The standard criteria and manufacturing process are different from previously made normal and white skins and we ask for your understanding.

3. When storing the special skin items, please be careful of the following conditions:

A) Please avoid the high temperature and high humidity.

When the inside temperature is high in summer please use appropriate air conditioning and store in a cool place.

B) We are using the UV protect material but please try not to expose to the direct sunlight.

C) Our company's newly developed tanning skin is engineered to get lightened instead of turning green like existing skins.

However, discoloration may occur in different forms depending on the condition of storing, exposure and other factors and we ask for your understandings.

(ex) Exposure to paint thinner, exposure to outside sunlight for long period in locations like California, contact with unapproved chemicals.

D) Due to the characteristics of the special skin, you can not correct the scratches with sand paper. When small dents or scratches are occurred, please maintain it with cleansing and removing the fragments.

ATTENTION

· Since it is a limited release sale, if you do not make payment after ordering, you will be penalized. Please consider others who wants to order.

· It is order-made item and can not be canceled or refunded if you change your mind. Also if you do not make payment after ordering, you will be penalized. Please consider this matter when placing order.

· Depending on the system, items may be updated with +/- of 5 seconds differences.

· We do not take layaway. If you only make partial payment, your order will be automatically canceled and the payment will be refunded.

· SWITCH tries its best to come up with equal colored items. However, due to the nature of material and depending on the period, there may be minor color differences in urethane skin tones.

· We do not answer to the questions on whether our body itself or color is compatible to other company's products. Due to the characteristic of urethane products, skin tone may differ depending on the manufactured period, condition and company and also it is hard to tell whether certain parts will be compatible to others. We ask for your understanding in advance.

· Your order may be delayed due to natural disaster or dramatic changes in weather, we ask for your understanding beforehand.

· Following cases are not considered as defective as it is inevitable flaws originated from our manufacturing process.

(Return postage for defective product will be paid by us.)

These products are not eligible for exchange or control service:

- Flaws caused as characteristic of ball jointed dolls (step difference or asymmetric structure)

- Minor air pockets and scratches, spots and urethane stains.

- Parting line and gate hole stains caused when finishing up.

- Minor color differences between body parts.

- Color differences between optional parts and main parts from different orders.

- Impressions of sanding caused while removing the gates.

- Additional impressions of aesthetics caused while removing the residues.

- Showing of fine dusts or bubbles.

Our company follow a strict guideline for finishing up the product and also has very high quality standards.

If you have any other questions, please inquire through the 1:1 care center available on our website.

· As shown in the picture, There may be traces of the near the magnet hole above the head / the top of both ears / under the lid of the head / around eyes / use of este to remove the inner gate of the neck and urethane residue.
These traces of the manufacturing nature of urethane products vary from head to head.
Please understand that this may make it difficult to exchange/refund.

· Since it is a limited release sale, if you do not make payment after ordering, you will be penalized. Please consider others who wants to order.

· We do not accept requests or questions regarding the promotional makeup in the photo.

· Changes in option after the submission of order is not available.

Method of payment or options may not be changed after you submit the order.

If you would like to change the option or method of payment, you will have to submit a new order.

· It takes additional 3-5 days for shipping preparation if there is any changes in shipping address, combined shipping, or special request.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - Discover
- AMEX
- PayPal

Shipping

Shipping Method : Selected by customer
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 3 - 7 days
1. All orders are shipped through EMS. If you have request regarding the customs, please let us know in the 'etc' section. (ex: Please mark my package as gift and value at $80) Unless there is special request from customer, all packages will be marked with true value.
However, if the package is marked with value lower than its true value due to customer's request and has been damaged or lost, there may be differences in value and the period for compensation. Please check our exchange and refund policy before you make the decision.

2. Pre-order items are generally shipped within 60 business days from the date order is received. However, it may be delayed 5-10 business days depending on our manufacturing facility condition or other matters. SWITCH tries to bring you the item as quick as possible and we ask for your understanding.
Items those are not pre-ordered will be shipped within 1-2 business days after the payment has been made.

3. Please inquire through the 1:1 care or SWITCH e-mail(from.switch.on@gmail.com) regarding combined shipping.

4. Please contact us within 7 days of receiving the order regarding the exchange of defected products. We destroy the molds for limited pre-order items after certain period and due to this reason exchange may not be available if it has been too long since your purchase. Therefore if there you find any flaws or defects, please contact us immediately. Shipping for service or exchange for defected products are paid by SWITCH.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns and Exchanges

1. Due to the nature of pre-ordered items, refund is not available unless the item is defective.

2. If you request refund for your defective item, descriptive explanation will be very helpful for giving you quick response and confirmation of defect. If you find any flaws or defects, please send us a photo so we can confirm. Any fees occured through process of refund will be paid by SWITCH.

3. In case of refund due to the defective item, our refund policy does not extend to include any psychological damages.

4. Refund will be made only after the defective item is received by our company. We ask for your understanding.

5. In case of refund for defective item, any accessories or items included in the original package must be returned. If any original item is missing or lost its value, we may not be able to give you full refund.

6. If item is damaged by customer's fault, it can not be refunded. (ex: Customer has dropped and the item has broken or damaged) If item was damaged while shipping, refund will be made under the EMS compensation policy. However, if customer has requested to mark the value of item under its true value, under the EMS compensation policy, you will be compensated with how much ever value you requested to mark and there may be differences in the value and period for refund. Please contact us first regarding this matter.

7. Refund will be made to the same matter of payment you have ordered with. If you ordered with credit card, your payment will be cancelled. If you paid with PayPal, it will be refunded through PayPal. We can not send money to PayPal account different from the account you used to pay with.